West Bengal CMO’s public grievance system E-Samadhan bags Digital India Platinum Award The public grievance system at the West Bengal Chief Minister’s Office (CMO) has been conferred with the Digital India Platinum Award by Skoch Foundation, a senior official said on Friday.
There were 4,800 nominations within the category and out of that, the state won the award, he said.
The award was a recognition to the West Bengal government’s unique initiative of the general public grievances management model — a comprehensive system for effective management, monitoring and redressal of all grievances addressed to Chief Minister Mamata Banerjee, he said.
Its our government’s resolve for a responsive and accountable administration, which has now been acclaimed and awarded nationally because the best model, the official said.
The state was conferred with the award at the 66th Skoch Summit held in New Delhi on Thursday.
Since its launch in 2019, the CMO grievance cell has already redressed over 95 per cent of the entire 8.16 lakh complaints it received.
In 2014, the state had bagged the Skoch Platinum Award for the e-Abgari project of the Excise Department.
Skoch Foundation confers ten silver, three gold and one platinum award per annum to outstanding projects or schemes selected from across the country through a competitive process.